FAQ Troubleshooting

If you have just received your new 3DFitBud, be sure to remove the front protection demo sticker from the display. If your 3DFitBud battery has been activated for around 12 months and the display is fading, it is likely that the battery is low and needs to be replaced. Battery type: CR2032 button coin cell battery. If your 3DFitBud display stops working or does not turn on and it is less than 12 months since the new battery was activated - please contact us (see below). ----------------------...

NOTE: The RESET button must be pressed for more than 3 seconds to reset your step count back to zero. If your 3DFitBud RESET button is not working, and does not reset step count after pressing for more than 3 seconds - please contact us (see below). ---------------------------------------------------------------

Consistent and uninterrupted forward walking steps (at least 10 steps at a time) and wearing with good stability offers the best condition for your 3DFitBud to count your steps accurately. Possible reasons why your 3DFitBud is not counting your steps accurately: How you are wearing your 3DFitBud Discrepancies can occur if step counters are carried very loosely, for example, carried in a very loose pocket or excessive swinging/bouncing on the lanyard, the sensor is not able to detect your walki...

If you have just received your new 3DFitBud, be sure to activate it for the first time by removing/sliding it out of the clip and pulling out the battery insulation tab to activate the new battery and display. If your 3DFitBud stopped working or does not turn on and it is less than 12 months since the new battery was activated - please contact us (see below). ---------------------------------------------------------------